How to install Acrobat Pro for HASC Supported Departments

This guide is intended for departments supported by HASC. For any other departments, please reach out to your local IT support group.

Open the “Get started with Acrobat Pro DC” email sent to your UCSB email address and click on “Get started” button. If you didn’t receive the email or can no longer find it, here is how to install Acrobat without the “Get started” email.

Example email from Adobe with the Get started button highlighted.

You can then sign with your email address which will redirect you to our single-sign on page (SSO) where you will enter your UCSBNetID credentials to log in.

Adobe account sign in with an example UCSB email address.

After signing in, you’ll be presented with the option to download the Acrobat Pro installer for your system. If using MacOS, you can check your version by going to the Apple menu in the top menu bar > About this Mac.

Screenshot of the Acrobat Pro installer versions.


Skip to Windows install instructions.

Once downloaded, open the Acrobat_DC_Web_WWMUI.dmg file.

Screenshot showing the Acrobat_DC_Web_WWMUI.dmg file

Once opened, you should see the Adobe Acrobat Pro installer folder. Double click the Acrobat folder to open.

Screenshot of the Adobe Acrobat Pro installer folder.

A folder should open containing the Acrobat DC Installer.pkg file. Double click this file to start the install process.

Screenshot showing location of Acrobat DC Installer.pkg

If prompted, with the “Are you sure you want to open it?” prompt, click Open.

Screenshot of security prompt on Mac OS

When prompted, to authenticate, click Continue. You should already be authenticated, but if needed, sign in with and you should be redirected to the UCSB SSO page again.

Screenshot of Acrobat account authentication prompt.

If prompted that the installer wants to make changes, enter your computer password. After authenticating the install should start.

Screenshot of Mac OS password prompt for installer.

Once the installer completes the installation, Acrobat Pro should open by itself and the installation is complete. If you encounter any issues with this process, don’t hesitate to contact HASC IT at


Go to your Downloads folder or wherever you placed the download and right click on the Acrobat_DC_Web_x64_WWMUI zipped folder and click “Extract All…”

Screenshot of Windows file explorer showing right-click menu for the Acrobat_DC_Web_x64_WWMUI zipped folder

Then “Extract” on the next screen and make sure the checkbox for “Show extracted files when complete” is checked.

Screenshot of Windows extract compressed (zipped) prompt

The extracted folder should appear. Open the Adobe Acrobat folder and then open the setup file to start the installation. It should have a computer icon next to the name. The correct file is highlighted in the image below.

Screenshot of the contents of the extracted Acrobat_DC_Web_x64_WWMUI zipped folder with the setup (Application type) file highlighed

You should then be prompted to confirm the install. If you’d like Acrobat to be your default PDF viewer, make sure to check the box next to the option. Then click “Install”.

Screenshot of Adobe Acrobat Install confirmation prompt

Once the installation completes, click “Finish”. You can skip the restart prompt, if needed.

Screenshot of Adobe Acrobat installer Setup completed prompt

Go to your Start menu and open Adobe Acrobat. When prompted, sign in using your

Screenshot of Adobe sign in window

Next enter you UCSBNetID credentials on our SSO page.

Screenshot of UCSB Single Sign On page

Once signed in, you’ll have the full Adobe Acrobat capabilities.

Install without “Get started” email

Reminder, this guide is only intended for departments supported by HASC. For any other departments, please reach out to your local IT support group


Click on Sign in.

Click on Continue with Google and sign in using and your UCSBNetID password.

In the top menu bar, click on All Tools

Click on Download under Adobe Acrobat Pro

Continue with the instructions for MacOS or Windows above.